Refund policy
Returns & Exchanges
We want you to love your Christina Rocha piece. If for any reason you are not completely satisfied with your purchase, we are happy to accept eligible returns and exchanges within 14 days of delivery.
To be eligible for a return or exchange, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached (if applicable)
- In its original packaging
- Accompanied by proof of purchase
Because many of our jewelry pieces are handcrafted in limited quantities or are one of a kind, we encourage you to carefully review product descriptions, measurements, and photos before placing your order. If you have any questions before purchasing, we are always happy to help.
Return Shipping
For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.
To initiate a return or exchange, please contact us at info@christinarocha.com before sending your item.
Please include:
- Full name
- Order number
- Phone number
- Reason for the return or exchange
Once your request has been approved, we will provide detailed return instructions.
Please ensure your item is securely packaged to prevent damage during transit.
Free Shipping Orders
Orders qualify for Free Shipping based on the order total at the time of purchase.
If returning one or more items causes the remaining order value to fall below the Free Shipping threshold, the original shipping cost will be deducted from the refund.
Exchanges
We are happy to assist with exchanges whenever possible.
Customers are responsible for:
- The return shipping cost of the original item.
- The shipping cost for the replacement item.
Exchanges are subject to product availability. As many of our pieces are handcrafted in limited quantities or are one of a kind, we cannot guarantee that the same item will still be available.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@christinarocha.com.
Once the issue has been reviewed, we will gladly provide the appropriate solution, including repair, replacement, or refund when applicable. Return shipping will be covered by us for approved cases involving manufacturing defects or shipping errors.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale items
- Custom orders
- Personalized jewelry
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within: 7–10 business days.
Original shipping charges are non-refundable.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Questions?
If you have any questions regarding your return or exchange, we are always happy to help.